Travorio Customer Care Texts
How you agree to receive text messages from Travorio support, what we send, and how to stop them at any time.
Last Updated: October 13, 2026
What these texts are
Travorio LLC sends customer care and account notification text messages ("Travorio Customer Care Texts") about your bookings and your support requests: for example, that we received your request, updates on its status, replies from our team, and a link to follow your request on travorio.com. They are sent only from our support number, +1 201-627-7766.
How you opt in
You receive these texts only if you agree in one of two ways.
1. You text us first
You send a text message to our support number, +1 201-627-7766. The number is published in section 23 of our Terms and Conditions. By texting us you ask us to reply, and we reply only within your own support conversation.
2. You agree on a support phone call
When you call +1 201-627-7766 (answered by our virtual assistant or by our support team), or our team calls you back about your own request, we ask you the question below. We text your number only if you say yes. Your answer, the call and the time are recorded on your support request.
What we say on the call
This is the question we ask, word for word (shown in English):
May we text you about this request at this number? Travorio Customer Care Texts are about your booking and support request. Message frequency varies, and message and data rates may apply. Reply HELP for help or STOP to opt out at any time.We do not send a separate confirmation text. The first text we send to your number is an update about your request, and it ends with the opt-out line (shown in English):
Travorio support: Hi Sam, the hotel provider confirmed your new dates, 12-14 Nov. Questions? Call +1 201-627-7766. Request TRV-2026-000123: https://travorio.com/support/case/TRV-2026-000123 Reply STOP to opt out.Message frequency and costs
Message frequency varies. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
Stop, start and help
- Reply STOP (or STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT) at any time to stop receiving text messages. We confirm by text and then send no more.
- Reply START to turn text messages back on.
- Reply HELP for help, or contact us at hi@travorio.com or +1 201-627-7766.
Good to know
- Consent is not a condition of purchase.
- We do not send marketing by text without your separate written consent.
- The contact form on our website does not collect text-message consent. We never text a number that has not texted us or has not agreed on a support call.
Your mobile information
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties, except the messaging providers that deliver our texts for us.
Example of a conversation
Hi, I need help with my hotel booking.
Travorio support: Hi Sam, the hotel provider confirmed your new dates, 12-14 Nov. Questions? Call +1 201-627-7766. Request TRV-2026-000123: https://travorio.com/support/case/TRV-2026-000123 Reply STOP to opt out.
Related policies
- Program terms: Terms and Conditions (section 23)
- How we handle your data: Privacy Policy