Question 1

What is Travorio?

Accepted Answer

Travorio is a global online travel booking platform for flights, hotels, and events. We offer competitive pricing across 750+ airlines and 2.1M+ hotels in 200+ countries, with multiple payment options including cryptocurrency, BNPL (Buy Now Pay Later), PayPal, and credit/debit cards.

Question 2

What services does Travorio provide?

Accepted Answer

Travorio provides international and domestic flight bookings, global hotel reservations, event and sports ticket bookings, Buy Now Pay Later (BNPL, region-dependent), cryptocurrency payments, and customer support.

Question 3

Can Travorio book flights and hotels together?

Accepted Answer

Currently, flights and hotels are booked separately on Travorio. This gives you greater flexibility to mix and match the best deals for each.

Question 4

How do I contact customer support?

Accepted Answer

You can reach Travorio support by email at hi@travorio.com, through the contact form on the website, or through our social media channels. You can also call +1 201-627-7766. Phone line open 24/7. Fill out the contact form and our support team will get back to you within 24 hours (urgent: as soon as possible).

Question 5

What info should I provide when contacting support?

Accepted Answer

Include your Booking ID, full name, booking dates, a description of the issue, and the email address used for booking. This helps resolve issues faster.

Question 6

Will I receive confirmation immediately?

Accepted Answer

Confirmation is sent after the provider (airline or hotel) confirms the booking. Most confirmations arrive within minutes, but some providers may take up to 2 hours.

Question 7

I paid but haven't received a confirmation.

Accepted Answer

Your booking is being processed by the provider. Check your spam/junk folder. If you still don't see it after 2 hours, contact support at hi@travorio.com with your booking reference or the email you used to book.

Question 8

I want to cancel my booking.

Accepted Answer

Cancellation depends on the airline or hotel's cancellation policy. Provide your booking reference number and email to hi@travorio.com. You can also call +1 201-627-7766. Phone line open 24/7. Free cancellation bookings can be cancelled within the policy window.

Question 9

I need to change my booking dates.

Accepted Answer

Date changes are subject to the hotel or airline's modification policy. Contact support at hi@travorio.com with your booking reference and preferred new dates. Additional charges may apply.

Question 10

How long do refunds take?

Accepted Answer

Refund timing depends on our suppliers (the airline or hotel provider) and payment processors, as set out in our Terms.

Question 11

Why does my booking session expire?

Accepted Answer

Booking sessions are active for approximately 15 minutes to hold real-time availability and pricing. Complete your booking within the active session. If it expires, simply search again — prices may have changed.

Question 12

Why can't I complete my booking?

Accepted Answer

Check that all passenger info is correct, your session is still active, and payment details are valid. Try: refreshing the page, selecting a different room or hotel, or clearing your browser cache and cookies. If the issue persists, contact support.

Question 13

What does "processing" mean?

Accepted Answer

Your booking has been submitted but not yet confirmed by the airline or hotel provider. This is normal — do NOT make a duplicate booking. Wait for the confirmation email, which may take up to 2 hours.

Question 14

How long does booking confirmation take?

Accepted Answer

Confirmation timing varies by provider. Most bookings are confirmed within minutes, but some may take up to 2 hours. The confirmation is sent to the email address you provided during booking.

Question 15

Why is my name or information being rejected?

Accepted Answer

Names must match your travel document exactly. Only letters and spaces are allowed — no hyphens, apostrophes, or special characters. Try clearing your cache if the issue persists.

Question 16

Why isn't my coupon working?

Accepted Answer

Check the code is entered correctly (case-sensitive). Coupons may have conditions — specific destinations, travel dates, minimum spend, or product types. Check the coupon terms or contact support.

Question 17

How do I book a flight?

Accepted Answer

Enter your departure and arrival cities, travel dates, and number of passengers. Browse available flights, review the itinerary and fare details, then complete payment. A confirmation email is sent once the booking is confirmed.

Question 18

How do I book a hotel?

Accepted Answer

Enter your destination, check-in/check-out dates, and number of guests. Browse properties, check room details including meal plan and cancellation policy, then complete payment. Confirmation is sent to your email.

Question 19

Can I book for someone else?

Accepted Answer

Yes. Enter the traveler's name exactly as it appears on their ID or passport. The booking will be in their name.

Question 20

Can I book without a passport?

Accepted Answer

For domestic flights, a valid government-issued ID may be sufficient. For international travel, a passport is required. Check your destination's entry requirements.

Question 21

Does Travorio organize events?

Accepted Answer

No. Travorio is a ticket discovery and booking platform. All events are organized by third-party organizers, venues, clubs, promoters, and federations. Travorio helps you find and purchase tickets.

Question 22

What types of event tickets can I find?

Accepted Answer

Sports (football, basketball, tennis, motorsports, Formula 1), concerts, live music, festivals, cultural performances, exhibitions, and international competitions.

Question 23

How can I find events in a specific city?

Accepted Answer

Choose the Events tab, select your destination city or country, choose your dates, and browse available events. You can filter by sport or event type.

Question 24

Are event tickets refundable?

Accepted Answer

Refund eligibility depends on the organizer's rules and ticket provider terms. Most event tickets are non-refundable unless the event is officially canceled or postponed by the organizer.

Question 25

What happens if an event is canceled or rescheduled?

Accepted Answer

Cancelled events: refund depends on the organizer's policy. Rescheduled events: tickets are typically valid for the new date. Travorio assists with communication between you and the organizer.

Question 26

Can I choose my seat?

Accepted Answer

Seat selection depends on the airline and fare class. Some fares allow seat selection during booking. Otherwise, you can select your seat directly through the airline's website or app after receiving your confirmation.

Question 27

How much baggage is included?

Accepted Answer

Baggage allowance depends on the airline, route, and fare class. The included baggage is shown during the booking process on the fare details. Check your booking confirmation for specifics.

Question 28

Can I add extra baggage?

Accepted Answer

Additional baggage may be available during the booking process. You can also add baggage directly through the airline after your ticket is issued — this is often available on the airline's website or app.

Question 29

What do Economy, Premium Economy, Business, and First Class mean?

Accepted Answer

These indicate the service level: Economy is standard seating, Premium Economy offers more legroom and comfort, Business Class has lie-flat seats and premium service, and First Class is the highest tier. Check the Fare Rules for each flight to see exact inclusions.

Question 30

My flight is delayed or rescheduled. What do I do?

Accepted Answer

Check the airline's website for the latest status. If the airline sent you a notification about the change, forward it to hi@travorio.com so we can assist. You can also track your flight in real-time using our Flight Tracker.

Question 31

What code do I use for the airline app?

Accepted Answer

You need the airline's PNR (Passenger Name Record) or confirmation code, which is different from your Travorio booking number. Check your confirmation email — it should contain the airline PNR. If not, contact support with your Travorio booking reference.

Question 32

Can I book multi-city or multi-stop flights?

Accepted Answer

Yes, Travorio supports multi-city flight bookings. Select "Multi-City" trip type and add up to 5 flight legs with different origin-destination pairs and dates.

Question 33

Is the hotel refundable?

Accepted Answer

Refundability depends on the hotel, room type, and rate plan. Each room shows its cancellation policy before you book. Look for "Free Cancellation" badges. Non-refundable rates are usually cheaper but cannot be cancelled.

Question 34

What does Room Only, Breakfast, Half Board, Full Board mean?

Accepted Answer

Room Only (RO) = no meals included. Bed & Breakfast (BB) = breakfast included. Half Board (HB) = breakfast plus one meal (usually dinner). Full Board (FB) = breakfast, lunch, and dinner. Each room listing shows the meal plan.

Question 35

Is breakfast included?

Accepted Answer

Breakfast is included only if the rate plan specifies BB (Bed & Breakfast) or a breakfast-inclusive plan. Check the meal plan shown on the room listing before booking.

Question 36

Will I have to pay a deposit at the hotel?

Accepted Answer

Some hotels require a refundable security deposit at check-in, usually via credit card hold. This covers incidentals and is refunded at checkout if there are no charges. The hotel's policy is separate from your Travorio payment.

Question 37

Can I reserve now and pay later at the hotel?

Accepted Answer

No. All reservations require full payment at the time of booking. Some hotels may collect payment at check-in per their own policy (this will be clearly indicated before you confirm your booking).

Question 38

Are taxes and fees included in the price?

Accepted Answer

The total price shown includes taxes and booking fees. However, some hotels may collect local taxes, resort fees, or tourism taxes directly at the property — these are noted in the hotel details when applicable.

Question 39

Can I pay by credit or debit card?

Accepted Answer

Yes, we accept credit and debit cards (Visa, Mastercard, American Express) through our secure payment processor. Select the card payment option at checkout.

Question 40

Can I pay with PayPal?

Accepted Answer

PayPal is available as a payment option. If eligible, it will be shown during checkout.

Question 41

Can I pay with cryptocurrency?

Accepted Answer

Yes! We accept 100+ cryptocurrencies including BTC, ETH, USDT, USDC, LTC, XRP, SOL, and Binance Pay. No markup — you pay the displayed price plus minimal network fees (under $1 on Tron TRC-20, $2-5 on Ethereum). USDT on TRC-20 gives the lowest fees. Select the crypto payment option at checkout.

Question 42

Can I pay in installments?

Accepted Answer

Yes, Buy Now Pay Later is available through Sezzle. Pay 25% upfront and your booking is confirmed immediately. The remaining 75% is split into three bi-weekly payments (one every two weeks), so the last payment falls 6 weeks after the booking date. Availability depends on the product and your region, and the option is shown at checkout only when it is available for your booking. 0% interest, no hidden fees when paid on time. Sezzle does a soft credit check only (no impact on credit score, no hard inquiry). PayPal Pay in 4 may also be available.

Question 43

What happens if I miss a BNPL/Sezzle payment?

Accepted Answer

Sezzle charges a failed payment fee of up to $6.95 if a payment declines, plus a late payment fee of up to $16.95 if it remains unpaid (capped at 25% of order total). You can reschedule a payment for up to 2 weeks later for a fee of up to $7.50. Your booking remains valid — confirmed reservations are not affected by payment schedule changes.

Question 44

Why did my payment fail?

Accepted Answer

Payment approval is handled by the payment processor and your bank. Verify your card details are correct, ensure sufficient funds, and check if your bank is blocking online transactions. Try a different payment method if the issue persists.

Question 45

I see a pending charge but my booking is not confirmed.

Accepted Answer

This is likely a temporary authorization hold from your bank. If the booking was not confirmed, the hold is released by your bank within 3-10 business days (varies by bank). Do not make a duplicate booking.

Question 46

Does Travorio offer discounts and promotions?

Accepted Answer

Yes, Travorio offers limited-time flight discounts, hotel promotions, and seasonal campaigns. Check our homepage and sign up for notifications to stay informed about the latest deals.

Question 47

Does Travorio offer free tickets?

Accepted Answer

NO. Travorio does NOT offer free ticket promotions or buy-one-get-one (BOGO) deals. Any claims suggesting free tickets from Travorio are FRAUDULENT. Report suspicious offers to hi@travorio.com.

Question 48

How does Travorio protect my payment information?

Accepted Answer

Travorio uses secure payment gateways with encrypted transactions and PCI-compliant processing. Your payment details are never stored on our servers.

Question 49

What should I do if I suspect fraudulent activity?

Accepted Answer

Contact your bank immediately to secure your account. Then notify Travorio support at hi@travorio.com with transaction details so we can investigate.

Question 50

Does Travorio provide visa services?

Accepted Answer

No, Travorio does not provide visa services. Please consult official embassy or immigration websites for visa requirements specific to your nationality and destination.

Question 51

How can I check if I need a visa?

Accepted Answer

Check official embassy websites for your destination country. Visa rules vary by nationality, destination, and length of stay. Travorio does not provide visa advisory services.

Question 52

Can I travel with an expired passport?

Accepted Answer

No. Airlines and immigration authorities do not permit travel with an expired passport. Most countries require your passport to be valid for at least 6 months beyond your travel dates. Renew your passport before booking.

Câu Hỏi Thường Gặp

Về Travorio

Quy trình đặt chỗ

Thanh toán và giá

Sau khi đặt chỗ

Sự cố đặt chỗ và cách khắc phục

Chuyến bay

Khách sạn và chỗ ở

Sự kiện và vé

Giấy tờ đi lại và visa

Bảo mật và phòng chống gian lận

Khuyến mãi và ưu đãi

Tài khoản và chung

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